This is a flexible role based out of Redden Court School but employed by the Trust. You will act as the main point of contact for new initiatives, working closely with school IT Managers and current IT staff to identify requirements and execute the bulk of the operational work involved in project delivery.

The Role:

• Leading the end-to-end management of IT projects, performing the operational work required to implement new solutions into schools.

• Taking responsibility for the daily operation of the IT helpdesk, ensuring all incoming tickets are reviewed, prioritised, and assigned.

• Regularly auditing helpdesk data to identify 'repeat areas' where tickets are frequently raised, investigating root causes, and proposing permanent technical fixes.

• Acting as a deputised line manager for IT Officers during periods of cover or absence, providing guidance, managing task allocation, and ensuring continuous service delivery.

• Working autonomously to identify IT needs and gaps within the schools, proposing efficiency

improvements and innovative solutions.

• Collaborating with external vendors to coordinate installations and resolve technical issues.

• Providing technical backfill cover and support during interim project periods

  A key area for this role is the oversight and coordination of the Trust’s IT helpdesk. The postholder will be responsible for the daily triage and assignment of support tickets, ensuring service levels are maintained. Crucially, you will adopt a strategic approach to helpdesk data, analysing ticket trends to identify recurring technical failures or infrastructure gaps, using these insights to propose long-term solutions and project initiatives. Additionally, you will act as a deputised line manager for IT Officers during periods of absence or cover, providing necessary support and ensuring team cohesion.

  The postholder will be responsible for:

  • Assist in the strategic planning and operational delivery of the Trust’s IT projects, ensuring all implementations are completed effectively from the planning phase through to completion.

  • Identifying IT needs and infrastructure gaps within schools and proposing efficiency improvements and solutions to the Head of IT.

  • Collaborating with external vendors to coordinate installations and resolve technical issues to ensure projects meet the DfE digital standards set out during procurement.

  • Displaying at all times a commitment to the safeguarding and promotion of the welfare of young individuals and demonstrating this commitment within every facet of the post.

  • Implementing consistent technical processes and reporting across the Trust, ensuring best value and adherence to Trust standards.

  • Managing the central IT helpdesk function, ensuring all support requests are correctly triaged, assigned, and resolved, while utilising ticket data to identify systemic issues and infrastructure weaknesses across the Trust.

  • Acting as the deputised line manager for IT Officers during periods of cover or absence, providing guidance, managing task allocation, and ensuring continuous service delivery.

  As an employer, we are committed to promoting career development and recognise hard work and effort. As an employee, you will be covered by our excellent well-being support and medical cover programmes provided through the Spark and Medicash organisations. This includes access 24 hours a day to a GP helpline , physiotherapy , optical support , dental treatment , and access to a counselling service.