IT Technician at Westfield School

We currently have an exciting opportunity for an IT Technician to provide support to the school and trust working as part of the IT Support Team, to ensure the smooth running and delivery of ICT systems across all schools within the Trust. Reporting to the IT Network Manager at Westfield, you will be predominately based at Westfield School but will work as part of a small team across our schools to ensure the ICT services for the Trust are operating at optimum efficiency. If you are looking for a new and exciting challenge, then we can guarantee you a fulfilling and rewarding role. To be responsible for providing an efficient IT support service, following systems and processes to the standards required by the School/Trust and appropriate regulatory bodies. 

Maintenance of the School ICT Network Facilities

·         Contribute to the provision of ICT Support throughout the school under the direction of the Network Manager.

·         Advise on set up and maintenance of ICT hardware and software.

·         Contribute to optimising network performance, including planning and implementation of changes to the network.

·         Ensure an up-to-date inventory of ICT equipment, software licenses and consumables is maintained.

·         Assist with the development and maintenance of the school learning platform.

·         Undertake maintenance of ICT hardware.

Assist Staff and Students using ICT

·         Setting up equipment for the delivery of the curriculum.

·         Ensuring effective integration of curriculum and administrative systems to achieve maximum efficiency.

·         Contribute to ICT training provision and advise school staff as appropriate.

·         Develop safe working practices in relation to the use of ICT.

·         Liaise with partners and suppliers of the school on ICT related issues.

·         Undertake projects to enhance specific developments of ICT within the school.

Contribute to the program of ICT Development

·         Liaise with partners and service providers to maximize the efficiency of the school systems.

·         Liaise with suppliers regarding the procurement of ICT products.

·         Keep up to date with national and local developments in ICT and determine potential benefits for the school.

·         Undertake ICT projects under the direction of the IT Network Manager.

ICT Technical Service Support

·         Maintain a help desk system that ensures that requests for work are prioritised and completed in line with the department’s standards.

·         Work towards achieving and maintaining ITIL recognised standards of support.

·         Maintain the inventory and stock management.

·         Problem solve and troubleshoot issues on the network such as software, hardware, configuration and user errors.

·         Provide high quality user support, including staff training.

·         Install software as required and to the standards set out by the Network Manager.

ICT Hardware Installation and Maintenance

·         Install and configure new and existing ICT equipment.

·         Carry out repairs and maintenance to hardware to maximise the efficiency of equipment.

·         Ensure the correct disposal of damaged and un-repairable equipment and that the school meets its recycling duties in line with current procedures.

General Duties

·         As a member of the ICT Technical team, you will be expected to liaise with the IT Network Manager and teaching staff as appropriate.

·         Carry out all problem solving, changes, configuration, availability, capacity and continuity processes in-line with the Framework for ICT in Schools (FITS) recommendations and guidelines under the direction of the IT Network Manager and the trusts policies and procedures.

·         Actively pursue training and accreditation on agreed plans for the school network and system developments and upgrades.

·         To assist with the production of an annual audit of the ICT equipment.

·         Research information concerning equipment, evaluate systems for best value and advise the IT Network Manager on purchases.

·         Produce orders for equipment and consumables after agreement with the IT Network Manager.

·         Take responsibility for own professional development, continually keep updated about new initiatives in educational ICT, and contribute to the school as a learning organisation.

·         Assist with the implementation of projects and school ICT initiatives.