Core Purpose:

The postholder is an essential member of the AUEA staff team to ensure the safety, welfare and general good conduct of students through appropriate application of the Academy’s policies and procedures during the Break and Lunchtime periods, working alongside other staff in their normal roles, teaching and support staff on student supervision rota duty, catering and facilities staff. The duties will mainly but not necessarily involve working in the Restaurant (main dining area and 6th Form Coffee Bar).

Key Responsibilities 

To facilitate efficient service in the Restaurant at Break and Lunch by ensuring students:

·     use the sanitizing fluid and observe other hygiene measures, e.g. social distancing and wearing masks except when eating and drinking

• behave respectfully and sensibly towards others, including removal of coats and bags

• queue without crowding each other or massing at the counters

• use a tray if selecting plated food 

• make payment at the tills 

• follow the one-way system and other directions

• clear tables after eating, place trays in the mobile racks and use the bins as directed

• avoid loitering in passage ways

• treat the Catering and Cleaning staff with courtesy

• To support students to eat healthily by praising good dietary practice, discouraging waste and unhealthy practices (e.g. excessive quantities, selection of sweet items only, etc.) and by being familiar with individual students’ particular dietary and medical needs. 

• To assist pupils, where necessary, with the proper use of cutlery, drinking facilities, etc. 

• To advise students how to use their FSM allowances/personal credit to best effect and to top-up their cards, assisting the Catering team to resolve issues arising for students in the use of the cards without recourse to cash use at the counters. 

• To assist the Duty Staff and the Catering Team to maintain good order in the Restaurant at all times with appropriate student behaviour, by being generally attentive and personally addressing unacceptable noise, misbehavior with food and drink and other unacceptable actions and attitudes with effective intervention.

• To engage with students as a professional adult to encourage sociability and to model good behaviour.  

• To respond immediately to students who are unwell or in need of first aid, or have special needs, consulting with.  

• To be alert for matters of safeguarding and to report any concerns. 

• To be aware of health and safety matters and to report aspects for improvement to the Facilities staff/Catering Manager

• To use relevant ICT resources effectively as required, particularly the ClassCharts behavioural system and the safeguarding alert system, MyConcern. 

• To complete any documentation required by the school in relation to incidents occurring during the lunchtime break period and to participate in review meetings, as required.

• To be aware of the risk of theft by students and to act quickly to support the Catering team in case of transgression. 

• To assist the Catering and Cleaning staff to maintain cleanliness and tidiness in the Restaurant, dealing practically and considerately with furniture, spillages, wiping down, etc. [vomit?] 

• To greet staff and visitors courteously and hospitably and to respond to queries from all parties promptly in a helpful and friendly manner. 

• To report any unauthorised visitors on AUEA premises.

• To work as a member of the Learner Development team, providing cover as required for absent colleagues or those needing a lunch break themselves. 

• To engage in staff training and staff meetings when invited and to be familiar with all relevant AUEA policies and procedures and to model good practices [Nb this may occasionally involve attendance outside normal working hours]. 

• To undertake any other relevant duties as requested by the Assistant Principal Learner Development or other members of the Senior Leadership Team.