About the Role

In this pivotal role, you will travel between our schools, providing hands-on support and troubleshooting for range of classroom technologies including Apple products such as iPads and MacBooks. You’ll be the go-to expert, ensuring that both staff and students can make the most of their digital tools, while upholding the tried-and-true methods that have always underpinned quality education.

Key Responsibilities

Apple Product Support:

o Set up, configure, and maintain Apple devices for optimal classroom performance.

o Troubleshoot hardware and software issues swiftly and efficiently.

o Advise staff on best practices for utilising Apple technology in teaching and learning.

Classroom Technology Support:

o Resolve issues with interactive boards, audio-visual systems and other technologies.

o Support the smooth operation of digital learning tools and educational apps.

o Assist with the installation and configuration of classroom tech to enhance the learning experience.

Staff & Student Assistance:

o Offer clear, patient technical support and training on the use of digital tools.

o Manage user accounts and resolve access issues to maintain seamless learning environments.

o Carry out routine checks and maintenance to pre-emptively tackle issues.

o Ensure timely updates and patches are applied to keep devices in top form.

Collaboration & Training:

o Work closely with teaching staff and the Digital Learning team to explore innovative uses of technology in education.

What We’re Looking For

Qualifications & Experience:

o Relevant IT qualifications, especially those related to Apple technologies (e.g. Apple Certified Support Professional, Apple Teacher).

o Experience in supporting and maintaining Apple products in a professional or educational setting.

o Familiarity with interactive classroom technology is highly desirable.

Skills & Attributes:

o Deep understanding of Apple ecosystems (iOS, macOS) and strong troubleshooting abilities.

o Excellent communication skills – you can explain technical issues in plain English to non-technical users.

o A proactive, detail-oriented approach and the ability to work independently across multiple sites.

General Requirements:

o Full driving licence and access to a vehicle are essential for travel between schools.

o Successful applicants must be willing to undergo an Enhanced DBS check in line with our safeguarding policies.

You’ll be joining a supportive team where your skills are valued, and your contribution directly enhances the educational experience. We’re committed to diversity and welcome applications from all backgrounds.

If you’re ready to roll up your sleeves, travel across our schools, and make a tangible difference in education, we’d like to hear from you.