The Pioneer Academy are looking for an experienced Senior IT Technician to join their growing team. This position is full time and will form part of the central IT team who work across all sites within the academy. The Pioneer Academy are particularly interested in candidates who would be able to support their schools in the Hastings and Brighton regions.  A driving license and transport will be an essential part of this role. 

Key responsibilities include:

• Provide advanced technical support to staff and pupils across all Trust schools.
• Diagnose and resolve complex hardware, software, and network issues.
• Manage and escalate incidents to the Head of IT or external providers when required.
• Maintain accurate records of support requests via the Trust’s helpdesk system.
• Support the management of Trust‑wide networks, including switches, servers, wireless networks, and cloud environments.
• Support the administration of cloud platforms such as Microsoft 365, Azure AD, Google Workspace (as applicable).
• Manage procurement, installation, configuration, and maintenance of devices (PCs, laptops, tablets, AV equipment, classroom technologies).
• Support and sometimes lead the delivery of Trust‑wide ICT projects (server upgrades, Wi‑Fi refresh, cybersecurity initiatives, network standardisation).
• Support the deployment, configuration, and management of Microsoft 365 services.

The Pioneer Academy is a primary multi academy trust with schools across London and South East England.  All our schools, ranging from small infant schools to large primary schools, work collaboratively, sharing resources and expertise.  Together we will continue to grow and embed an inclusive culture of high aspirations where a commitment to putting children first is the norm.  At The Pioneer Academy, we put children first, pioneering excellence and championing each and every child.  All our schools, ranging from small infant schools to large primary schools, work collaboratively, sharing resources and expertise.   Find out more about The Pioneer Academy and the location of our schools at:  www.thepioneeracademy.co.uk

At The Pioneer Academy, we take the wellbeing and mental health of our staff seriously which is why we are committed to regular reviews of staff well-being and reducing staff workload. We create bespoke career pathways for every member of staff, identifying and growing talent, with outstanding professional development opportunities at every stage of your career.  We also have an Employee Assistance Programme with a range of resources to support wellbeing which is available to all employees and their immediate family members 24 hours a day, 7 days a week, 365 days a year.

What we offer you:

• A friendly, dedicated staff team who believe in teamwork and building positive relationships across the school, the Trust and in the local community.
• High quality development programme with induction programmes for all new staff.
•  Excellent CPD opportunities.
• Access to Employee Assistance Programme including free counselling.
• Access to discounted wrap around childcare for staff.
• Free academy-wide social events throughout the year.

If you are interested in applying for the post, please see the Job Description/Person Specification.  To apply for this vacancy, please complete the application form, completing a full education and employment history since leaving school and indicating how you satisfy the criteria set out in the Job Description/Person Specification. You will also be required to complete and return a self-disclosure declaration with your application.  Applications should be submitted via My New Term.

Only those shortlisted for interview will be contacted.  References will be requested for those shortlisted only and prior to interview.  In line with Keeping children safe in education 2025 online searches will be completed as part of the due diligence on shortlisted candidates, searching online content that is publicly available for inappropriate online content that may suggest that a shortlisted candidate may not be suitable to work with children, or that may harm the reputation of the school.  If any issues of concern come up in online searches, shortlisted candidates will have an opportunity to address these at interview.   An Enhanced DBS certificate will be required on provisional offer, including a check of the Children’s Barred List.  Further vetting checks, in line with the requirements of Keeping children safe in education 2025 will be completed following a provisional offer of appointment.  Where applicable, if an applicant with a provisional offer of employment has lived and/or worked outside the UK, they will be required to obtain a Certificate of Good Conduct.

The Pioneer Academy is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. Offers of employment are subject to a satisfactory enhanced DBS disclosure and other employment checks. Our school Safeguarding Policy for one of our Trust schools is attached for reference.