Trust IT Technician

Location: Hayes

Salary: £28,000 - £32,000 & LGPS

Reports to: Director of IT & Digital Strategy 

 About Us:

Our multi-academy trust is dedicated to providing exceptional educational opportunities for young people, fostering inclusive learning environments, and nurturing a strong sense of community. With three schools under our care—Barnhill High School, Belmore Primary, and William Byrd Primary—our mission is to ensure every child has access to outstanding facilities that inspire success.

The Role

The Trust ICT Technician will provide front-line, on-site IT support across all schools within the Trust, ensuring that IT systems, devices, and services are reliable, accessible, and support teaching and learning effectively. 

 This is a filed-based, user-facing role, acting as the primary point of contact for staff, delivering a responsive and professional IT service while supporting the Trust’s move towards a standardised, cloud-first environment. 

 Strategic Purpose

Aligned to MLP’s direction, the role will: 

·         Provide consistent, high-quality IT support across all schools 

·         Support the transition to a centralised helpdesk and service model 

·         Contribute to standardisation of devices, systems and processes 

·         Improve staff experience and reduce disruption to teaching 

 Key Responsibilities

 IT Support & Service Delivery 

·         Act as the first point of contact for IT support across schools 

·         Log, manage and resolve tickets through the Trust helpdesk system 

·         Provide support for: 

o    Login and access issues 

o    Devices (Laptops, Desktops, iPads) 

o    Classroom technology (screens, AV, printers) 

o    Basic network connectivity 

·         Ensure issues are resolved: 

o    Promptly 

o    Professionally 

o    With minimal disruption to teaching 

Onsite Multi-Site Support 

·         Provide regular onsite support across all schools 

·         Travel between sites as required 

·         Build strong relationships with: 

o    Teachers 

o    Office Staff 

o    School Leadership 

·         Maintain a visible and approachable IT presence 

 Device & User Management 

·         Support device deployment and lifecycle management 

·         Assist with user account administration via: 

o    Microsoft Entra ID 

·         Support device configuration and management using: 

o    Microsoft Intune 

·         Maintain accurate IT Asset records 

 Technical Support & Maintenance 

·         Troubleshoot hardware, software and basic network issues 

·         Carry out routine maintenance and checks 

·         Ensure classrooms and staff devices are ready for use 

·         Escalate complex issues to the IT Systems Manager 

 Installations & Projects 

·         Assist with: 

o    Device rollouts 

o    Classroom technology setups 

o    Basic Infrastructure changes 

·         Support IT projects under guidance from senior staff 

 Customer Service & Communication 

·         Provide a friendly, professional and customer focused service 

·         Communicate clearly with non-technical users 

·         Manage expectations around resolution times 

 Security, Safeguarding & Compliance 

·         Follow Trust IT policies and procedures 

·         Support data protection and GDPR compliance 

·         Maintain awareness of cybersecurity best practices 

·         Contribute to safeguarding through appropriate use of IT systems 

 Person Specification

 Qualifications 

 Essential: 

·         GCSE (or equivalent) in English and Maths 

Desirable: 

IT qualifications (Level 2/3 or equivalent) 

Experience 

Essential: 

·         Experience in a customer-facing IT support role (or similar) 

·         Experience supporting Windows devices and common applications 

Desirable 

·         Experience working in a school or education environment 

·         Experience using helpdesk systems 

 Technical Knowledge & Skills 

·         Basic understanding of: 

o    Windows operating systems 

o    Microsoft 365 applications 

o    Computer hardware and peripherals 

·         Basic knowledge of: 

o    Networking concepts 

o    Device setup and deployment 

·         Ability to: 

o    Troubleshoot common IT issues 

o    Follow processes and procedures 

 Professional Skills 

·         Excellent communication skills with non-technical users 

·         Strong customer service focus 

·         Ability to prioritise workload effectively  

·         Calm and professional approach under pressure 

 Personal Attributes 

·         Positive, “can-do” attitude 

·         Reliable and organised 

·         Willingness to learn and develop 

·         Team player with flexible approach 

·         Passion for IT and supporting users 

 Other Requirements 

·         Full UK driving licence 

·         Willingness to travel between Trust schools 

What We Offer:

• The opportunity to make a significant impact across multiple schools.
• A supportive and collaborative working environment.
• Professional development opportunities to help you grow and succeed in your role.
• Competitive salary and benefits package.

Further information:

CV's will not be accepted. 

 We accept only employment and academic references.  Character references and those sent from generic email addresses (e.g. Gmail or Hotmail) will not be accepted.

Early applications are positively encouraged, and the Trust reserves the right to shortlist and interview earlier than advertised.

Middlesex Learning Partnership is a disability confident committed employer.

Middlesex Learning Partnership is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Shortlisted candidates will be subject to online checks.

Successful candidates will be subject to an Enhanced Disclosure and Barring Service check and further social media checks.

It is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.

 Closing date: 4th May 2026.