This is a casual role and hours will be offered on an ad-hoc basis, mostly uuring weekday evenings and some weekends.

Job Purpose

To contribute to the operational running of the MAT premises for facility bookings, by providing a high standard of customer    service provision.

To assist the users of the MAT facilities to gain full benefit and enjoyment from their visit, ensuring participants’ safety is maintained.

Hours will be offered in advance by a line manager to work around the Estates Rota. It may also be necessary to assist on another site should the needs of the MAT dictate. Hours of work/designated lunch times may be subject to change for operational reasons.

Key Responsibilities

• Facilitate the safe running of the site, providing access to buildings and upholding security.
  
•  Setup and take down equipment as required to facilitate community focused bookings.
• Act as a first aider and fire warden if required to those within the MAT facilities.
• Undertake tasks as directed by the Estates Team to maintain the facilities.
• Assist with facility booking and Estates queries during opening hours offering excellent customer service.
• Observe and follow the Normal Operating Procedures as laid out by the MAT ensuring regulations are followed.
• Check buildings at the end of each shift to ensure they are clear and then lock up.
• Provide first aid and record incidents for central reporting.
• Respond to alarms and incidents as they arise, following set procedures to resolve or escalate through to completion.
• Maintain cleanliness in customer facing areas throughout the shift, working to assist the cleaning team where required.
• Move sporting equipment where required to facilitate bookings in both internal and external facilities.
• Meeting objectives set by the estates team manager.

Additional Tasks

• Attend departmental meetings and other meetings as required.
  
• Take part in any necessary training and accreditation.
  
•  Take part in performance management reviews.
  
• Support the MAT’s data protection officer with ensuring data protection compliance and helping the school community understand how to comply with GDPR law. 
• Be committed to the safeguarding and promotion of the welfare of children and young people – Maintain DSL training and liaise and support the safeguarding lead as and when required complete CPOMS reports. 
• Comply with the policies and procedures relating to child protection, health and safety, security, confidentiality and data protection, equal opportunities, reporting all concerns to an appropriate person.

Person Specification

• Customer Service experience
• Excellent communication skills
•           Ability to learn new systems quickly
•          Confident to work on own initiative
•         Ability to prioritise and manage tasks to meet deadlines
•         Able to work effectively as part of a team
•          Working knowledge of Health and Safety – particularly with young people