IT Technician

Location: Multiple schools across Greater London and Essex 
Salary: Competitive (based on experience) 
Contract: Permanent, Full-time 

The Opportunity

We are seeking a proactive and motivated IT Technician to join our central Trust IT Team. This is an exciting opportunity to work across several schools, covering all aspects of modern IT facilities to support high educational standards. You will join a team with high levels of professional dedication, providing technical support to staff, students, and visitors.

The role is hands-on and requires travel between sites. Therefore, a valid UK driving license and access to a vehicle are essential for this position.

Key Responsibilities

• Technical Support: Provide high-quality 1st and 2nd line technical support for desktop PCs, laptops, mobile devices, and software.
• Infrastructure Maintenance: Install, configure, and upgrade computer hardware and Windows operating systems.
• AV Management: Set up and troubleshoot audio-visual equipment in classrooms and meeting rooms, including projectors and video conferencing systems.
• System Administration: Perform basic tasks such as Active Directory account management and password resets.
• Network Care: Assist with network troubleshooting, including Wi-Fi connectivity and physical patching.
• Asset Management: Maintain accurate records of IT assets, software licensing, and equipment inventory.
• Safety & Compliance: Adhere to health and safety regulations, including the manual handling of equipment like desktop computers and printers.

What We Are Looking For

• Experience: A proven track record in 1st and 2nd line technical support, preferably within an educational environment.
• Technical Skills: Strong knowledge of Active Directory, Windows OS, MS Office/Office 365, and network protocols (TCP/IP, DNS).
• Soft Skills: A strong focus on customer service with the ability to explain technical issues to non-technical users.
• Mindset: An analytical, problem-solving mindset with excellent organizational skills and attention to detail.
• Teamwork: A strong teamwork ethic and the ability to work independently in a fast-paced environment.

Why Join Us?

We offer a stimulating, supportive, and rewarding working environment where all staff are valued. Benefits include:

• Pension: Local Government Pension Scheme with a generous employer contribution.
• Growth: Access to tailored CPD and professional development opportunities to support your career progression.
• Wellbeing: 24/7 Employee Assistance Programme and wellbeing support.
• Flexibility: Consideration for flexible working requests to support work-life balance.

Our Way of LIFE

Our Purpose is 'To build great learning communities where children flourish’ and at LIFE Education Trust we work collaboratively to ensure that everything we do can positively impact the lives of our pupils and employees.

To accomplish our purpose, we use our 3 core beliefs: ‘Courageous Optimism’, ‘Boundless Creativity’ & ‘Heartfelt Compassion’.  We believe in helping colleagues and pupils achieve their personal best and we strive to recruit first class talent for our Trust.

References and DBS Checks 

All offers of appointment will be subject to receipt of satisfactory references. LIFE Education Trust is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the DBS. 

Inclusion 

As a Trust, we are committed to equality of opportunity and to a proactive and inclusive approach to equality, which supports and encourages all under-represented groups, promotes an inclusive culture, and values diversity. We will ensure that the selection process is fair and without discrimination for or against any candidate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. The person specification sets out the criteria used to assess candidates through the selection process.

Why Choose LIFE Education Trust

For more information on why to choose LIFE, head to the website here.