Trust Service Desk Operator at Benton Park School

Moorlands Learning Trust

Trust Service Desk Operator

MLT 2: Support Range SCP 5- 6

£21,438.55 - £21,778.78 per annum

(Actual Salary) 

The pattern of hours will be 37 hours per week, Term Time Only

Monday to Friday 8.00am – 4.00pm with a 30-minute unpaid break each day and an earlier of 3.30pm one day per week.

Although this is a full-time position, flexible and reduced hours will be considered for the right candidate.

This is an exciting opportunity to join the Moorlands Learning Trust Central IT Team as a Service Desk Operator. The successful candidate will provide first-line IT support to staff and students across the Trust's schools and wider network.

This role will be primarily based at our Benton Park School but may involve occasional work at any of our Trust schools. Acting as the first point of contact for IT support, the role is responsible for logging, triaging, resolving, and escalating incidents and service requests efficiently and professionally in line with Trust standards and service expectations. The postholder will support the smooth day-to-day operation of teaching, learning, and business systems within a fast-paced educational environment, delivering a high standard of customer service across multiple schools.

Our overriding aim at MLT is to provide an exceptional comprehensive education for students from all cohorts and demographic backgrounds, to ensure that individual context does not affect a student's life chances. At MLT we are aspirational for every student within the Trust and are committed to achieving success and inspiring others to do so too. 

We highly value our staff as our biggest asset and invest in their professional development to keep ourselves at the cutting edge of educational development, with staff wellbeing also being extremely important and strategically planned for. 

This is an exciting time in the Trust's development as MLT looks to grow further, so that we can play a wider role in the development of our region and its future generations. This will mean that as the Trust grows over the coming years, the range of professional and career development opportunities and pathways for colleagues in our Trust schools will also grow, so that we can continue to recruit and retain an exceptional workforce. 

As a valued member of our team we can offer you:

• A commitment to continued professional development 
•  An experienced, highly committed and supportive leadership team
• Free onsite parking
• Access to a market leading employee assistance programme with some fantastic wellbeing services such as counselling, physical health therapy services, financial advice and interactive self-help content
• Access to a wide range of discounts from the nation's leading retailer
• Cycle to Work Scheme

Recruitment and Selection Policy Statement

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Moorlands Learning Trust is committed to the protection and safeguarding of children and young people in our recruitment procedures and in all our work across and beyond school.  The school adheres to statutory guidelines in respect to safe recruitment.  All persons employed by the school, in any capacity, will undergo an enhanced Disclosure and Barring Service (DBS) check, and confirmation of employment is subject to a successful outcome.  All teaching staff members recruited by the school have their eligibility to teach checked with the DfE.

VARIATION IN ROLE

Given the dynamic nature of the role and structure of Moorlands Learning Trust, it must be accepted that, as the Trust’s work develops and changes, there will be a need for adjustments to the role and responsibilities of the post.  The duties specified above are, therefore, not to be regarded as either exclusive or exhaustive.  They may change from time to time to commensurate with the grading level of the post and following consultation with the post holder.

 Please note, this vacancy may close earlier than the advertised closing date if we receive a high volume of application.