We are looking for a proactive and customer focused Duty Officer to support the smooth and safe operation of our busy community sports facility. The sports centre serves both the academy and the wider community providing high quality sport and fitness experiences that support the health and wellbeing of it's users. We welcome people of all ages, abilities and backgrounds and we work hard to ensure our facilities are inclusive, friendly and accessible to everyone. Our team takes pride in creating a positive, people-first environment where staff and members feel valued, respected and supported.

 Key responsibilities:

• Manage all community and club bookings from initial enquiry through to session completion whether in person, by phone or via email.
• Act as a main point of contact for all lettings and user groups ensuring a welcoming and professional experience.
• Sign gym members in and out of the facility ensuring accurate attendance records are maintained.
• Oversee the setup, safe use and storage of all sports equipment including badminton posts, goals, cricket nets, fitness equipment and other resources.
• Take responsibility for the security of the sports centre and immediate surrounding areas, including opening and closing procedures.

Pay range:

• NJC 5-7
• Permanent: 6 hours per week, 2pm - 8pm, Saturdays - £4,148.59 - £4,281.57 per annum (£25,583.00 - £26,403.00 FTE)
• Fixed Term (Mat Leave approx. 9 months): 7 hours per week, 4.30pm - 10.30pm, Thursdays and Fridays - £4,840.03 - £4,995.16 per annum
• There will be an opportunity to work extra hours on a casual basis during peak times - £13.26 - £13.69 per hour
• Part time, all year round

 Qualifications and Skills:

• A proactive individual with a genuine interest in working within a sport, fitness and community-focused environment.
• Excellent communication and interpersonal skills with the ability to engage confidently with members of the public, colleagues and partner organisations.
• Strong team player with the ability to provide support to colleagues during shifts.
• Able to use initiative and respond effectively to unexpected situations or operational challenges.
• Strong organisational skills with the ability to prioritise tasks and manage workload efficiently in a busy, multi-use facility.
  
   

What are we about? 

Join a trust that is going places! 

At E-ACT, we believe every child deserves opportunity. Our ‘Opening Minds, Opening Doors’ strategy breaks down barriers and builds pathways to success; driven by purposeful leadership, collaboration, and innovation. We champion diversity, encourage a people-first culture, and ensure every voice is heard. 

We are proud to lead system-wide change both locally and national - providing sector-wide support while transforming futures. Our achievements are recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, and also the TES Trust Leadership Award 2024. E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour, a testament to the impact of our people-first culture and relentless drive for excellence. 

With 37 academies and over 25,000 pupils, our dedicated staff make excellence possible. We prioritise wellbeing, tackle workload, and continuously raise the bar. We don’t just educate, we inspire ambition and empower every child to thrive. 

Want to be a part of something extraordinary? Find out more at www.e-act.org.uk   

Benefits:  

Financial and Lifestyle 

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting. 

Professional Growth and Development 

We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities. Teaching staff benefit from automatic TLR progression, a structured 9-point pay scale (M1 to UPS3), and full TLR payments for part-time colleagues fulfilling full responsibilities. 

Culture and Wellbeing 

Our people-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success. 

Please look at our 'Work for Us' page and Recruitment Pack for more information. 

How to apply: 

Please read the supporting documentation carefully before completing your application. 

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. 

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.