Office Receptionist & Administrator - Term Time Only at Heartlands High School

Job Reference #

EDV/2026/HHS/87069

Location

Station Road, Wood Green, London, Greater London, N22 7ST

Contract Type

Permanent

Contract Term

Full-Time

Salary

£27,532.00 - £30,895.00 Annually (Actual)
Scale 4/5 – (£30,288 and £33,987) Actual (£27,532.96 and £30,895.49)

Closing Date

9:00am, 16th Jan 2026

Start Date

February 2026

Positions Available

Positions Available 1

Key Purpose of the Job

The first point of contact for the school, dealing with all callers/visitors in a polite and tactful manner
To provide an effective reception service both at the school’s Reception and Student Services
To ensure that the front of house runs efficiently and effectively and is presentable and welcoming at all times
To be a first aider, training will be provided
To actively develop positive, supportive relations with visitors, staff, students and their parents/carers
To be organised, able to multitask, work flexibly and have a ‘can do’ approach to work, as no two days are the same.
To assist the school with a wide variety of administrative tasks, requiring a good level of IT skills.
To rotate duties between the school’s Reception and Student Services, as and when required

To welcome all families, visitors and callers to the school in a friendly and professional manner
To ensure the Reception area is kept tidy and well presented
To operate the school’s switchboard; answering telephone calls quickly and efficiently, dealing with enquiries and transferring calls to the appropriate staff
To take accurate messages and email them to relevant staff;
To check voicemails regularly and pass messages on
To keep track of temporary staff passes that are issued and chase any that are outstanding

To work closely with Facilities, liaising on deliveries, security and maintenance
To send out communications to parents; letters, emails and group texts
Ordering of stationery, room bookings, taxi bookings and other support functions
To maintain records of issuing lockers to students
To deliver post to staff pigeon holes, sort and frank post, and ensure the franking machine has sufficient funds.
To be proactive with maintaining the online uniform shop
Periodic stock checks on stationary and uniform, ensuring stock levels for the Office and Reception are maintained.
To adhere to the Fire Policy
To be vigilant and communicate with staff via radio

To ensure that all visitors identify themselves at the school entrances before entry
To ensure that visitors produce appropriate identification and sign in and out at Reception
To provide visitors with school ID badges, make them aware of the fire evacuation and safeguarding procedures and inform personnel of their arrival
To check identification and DBS details of new supply staff and to ensure that they are aware of security procedures when entering and leaving the premises
To ensure that the visitor information leaflet is given to parents and visitors
To inform personnel of their visitor’s arrival

To cover and/or support Student Services Officer as and when required. Training will be provided.

To provide high quality administrative support under the direction of the PA/Customer Service Manager and Senior Administrator to prepare, produce and photocopy letters, reports and school publications, and undertaking the efficient filing, record keeping and retrieval of papers and correspondence
To work effectively as part of a team, delivering high quality administration and support services to students and staff
To provide admin support for AFA/open days
To cover for absent colleagues when required

To undertake other duties as required from time to time and to provide any other support to the PA/Customer Service Manager and Senior Administrator within the basic objectives of the post
To comply with and support the implementation of policies and procedures relating to Child Protection, School’s Code of Conduct for Staff, Health and Safety, Confidentiality and Data Protection, reporting all concerns to an appropriate person
To respect the confidentiality of matters relating to students and other members of staff. The post holder must be aware of and comply with the requirements of the Data Protection Act
To uphold and further the Trust’s Equal Opportunities policies and to deliver effective and appropriate services fairly and without discrimination.