Main Duties and Responsibilities

Enquiry Point

·        Provide a friendly, welcoming and informative central enquiry point for students and staff, triaging enquiries, identifying appropriate sign posting and relevant information.

·        Meet and greet all students and relevant visitors to Ridgewood School, providing an initial welcome, dealing with immediate enquiries and helping them navigate the organisation.

·        Respond proactively to ensure an excellent level of service for all students, and visitors, and maintain responsibility for an enquiry until they have been handed on to the right person or their query resolved.

·        Staff the Student Services reception desk 8.00am-4.00pm during term time.

Support Services for Students and Staff

As part of a team, administer important services for students and staff including, but not limited to:

·        Manage the distribution of school uniform and revision books to students.

·        Manage, oversee, support and ensure the efficiency and productivity of our Student Admin.

·        Deliver training and provide advice to the staff who cover Student Services/First Aiders to deliver a high-quality service to students.

·        To act as first point of contact for student enquiries.

·        Administration of confiscated items and their return to students.

·        Assist BfL when students have been sent for/need to speak to them.

Manage Health & Welfare

Provide an effective Health and Wellbeing service to students and staff, including but not limited to:

·        Be the senior first aider for the school during the school day.

·        Line management of the first aid team.

·        Manage the safe storage and administration of medication.

·        Keep appropriate records of all medication administered.

·        To ensure the control and disposal of unused medication.

·        Be responsible for the administration of all Health Care plans, Asthma plans, allergy information etc., distributing the information to relevant parties and ensuring compliance for audit.

·        To check, and replenish where necessary, all first aid boxes at least once per term, ordering replacement items as necessary.

·        Provide first aid equipment for school trips.

·        Create rota of additional first aid provision using trained staff.

·        Coordinate immunisations, to ensure the smooth running of external provision in school.

·        Ensure accidents and/or near misses are recorded, and investigated where applicable, using the appropriate system in accordance with the Health and Safety policy and all statements recorded from all parties involved.

·        Attend meetings with parents for students with medical needs.

·        Comply with the school’s security requirements in relation to medicines and student information.

·        To be alert to any concerns i.e. safeguarding and ensure all concerns are input onto CPOMS within the required time.

·        Contact parents to collect any sick student that needs to go home/get medical treatment.

·        Be the lead person for any student/staff that require ambulance assistance.  Brief ambulance personnel and direct school staff as required. Accompany any injured students to hospital where required.

·        To undertake, record and update all risk assessments relating to students’ health and mobility in liaison with parents.

·        Manage all students with mobility issues in the event of a fire alarm.

·        Expectation to remain on site after working hours due to a medical emergency.

Miscellaneous             

·        To undertake appropriate training as required in order to be able to undertake the duties and responsibilities that are required.

·        To undertake such other duties that may from time to time be reasonably requested.

·        To participate in the process of annual review.

·        To be aware of the responsibility for personal Health, Safety and Welfare and that of others who may be affected by your actions or inactions.

·        To co-operate with the employer on all issues to do with Health, Safety and Welfare.

These duties and responsibilities should be regarded as neither exhaustive nor exclusive as the postholder may be required to undertake other reasonably determined duties and responsibilities commensurate with the grading of the post.

What makes Ridgewood School special?

At Ridgewood School we are extremely proud of our school and the high quality of education that we provide, including our popular and highly successful Sixth Form. Our school motto, ‘Prepare for the road ahead,’ represents our belief in preparing our students for their future, not only in terms of academic achievement, but also in terms of the training, enrichment and experiences which will enable them to become model citizens and responsible members of the community. Our school values: Respect-Responsibility-Resilience, underpin what we do every day and contribute to our ethos in everything we undertake as a school community. In our most recent Ofsted, we achieved a ‘Good’ rating in all categories, and we are committed to this trajectory of success for our students as we aspire to move from ‘Good to Great.’ As part of this journey, in July 2023, we joined Leger Education Trust and collaborate with other schools within the trust to develop both our students and staff and be the very best that we can be.

We are looking to appoint a friendly and adaptable Student Services Assistant: Health & Welfare to provide a friendly, welcoming and informative central enquiry point for students and staff and manage and provide effective first aid and medical assistance to students and staff throughout the school day.

Why is the role of Student Services Assistant: Health & Welfare right for you?

We are committed to offering the staff who work at Ridgewood every opportunity to become the best they can be. Our training packages, for staff at all stages of their careers, are second to none. As well as our whole school and departmental training, we also offer a personalised coaching programme, NPQs and bespoke CPD, relevant to the person’s role.  In 2025, we received the Teacher Development Trust Gold Award, demonstrating our commitment and passion to providing excellent CPD for all teaching and associate staff.

If you are seeking a dynamic, innovative and caring school, dedicated to the development of staff and our students’ success, Ridgewood is the school for you.

Candidates are required to possess GCSE English and Maths at grade 4/C or above (or equivalent)

We strongly encourage visits from potential candidates – please contact the school to arrange this.

The closing date for this post is 9am Friday 17 April 2026. Interviews will be held soon after.

Ridgewood School reserve the right to close this advert prior to the closing date above.

The school is committed to safeguarding and promoting the welfare of children and applicants will undergo child protection screening appropriate to the post, including checks with past employers. The role is exempt from the Rehabilitation of Offenders Act 1974 and therefore candidates will be subject to an enhanced DBS certificate, the role is engaged in regulated activity and will therefore require a children’s barred list check. Shortlisted Applicants will be required to complete a self-disclosure.

The school operates a no smoking policy.