Our Fantastic Five Values 

D - Harbour children deserve joyful (delight)schools that ignite creativity and learning through play. We invest in colleagues to ensure success and promote lifelong well-being for everyone.

A - We recruit the best colleagues and nurture talent in safe environments, inspiring our children to strive for excellence (ambition). By learning from the best, we improve and give back to our communities.

N - Harbour schools are rooted in care, valuing respect and empathy (nurture). We create supportive environments where children and colleagues thrive, preparing them for the future.

C - We promote pride, inclusion, and civic responsibility, celebrating diversity and community. Colleagues will experience belonging through collaboration, well-being, and continuous development.

E - Success comes when colleagues are empowered to innovate, take risks, and learn from failure. At Harbour, we encourage creativity and collaboration, helping both children and colleagues achieve their goals. 

Our Magnificent Seven Behaviors

● We will act with integrity, honesty and transparency in all that we do
● We will trust our fellow professionals and value their skills and knowledge
● We will work collaboratively and encourage others to do the same
● We will work inclusively, building and celebrating inclusive and diverse communities
● We will be kind to ourselves and in all our dealings with others, acting with compassion and empathy
● We will communicate regularly and with clarity with our stakeholders and with each other, welcoming and reflecting on constructive feedback from others
● We will be aspirational for all, wanting the best for ourselves and for everyone

We are ambitious, caring, kind, inclusive and excited about our future as part of the Harbour Learning Trust family of Schools. 

Job title:                           IT Technician

Location:                          Healing Academy , with occasional travel required to other sites within the Harbour Learning Trust.

(Some trustwide responsibilities will be undertaken remotely)

Contract:                         Permanent - Term Time- 37 hours per week

Salary Scale:                   Scale 4 Points 7-11 £22,099 -£23,555 actual salary

Interview date:             15 December 2025

Start date:                        As soon as possible 

About the Role

Harbour Learning Trust is a Multi-Academy Trust consisting of eight academies in the Lincolnshire and Grimsby area.

We are seeking an IT Technician to provide high quality, user-focused IT support primarily to staff and students at Healing Academy. You will also play a key role in providing assistance on support tickets across the wider Trust.

You’ll play a key role in ensuring smooth daily IT operations at Healing Academy, delivering excellent end-user support, and assisting with Trust-wide digital initiatives.

Main Responsibilities

• Provide friendly and efficient technical support to end-users, ensuring a positive customer experience, with a main focus on Healing Academy.

• Communicate technical information clearly to users with varying levels of technical expertise.

• Log and resolve support tickets through the IT Helpdesk, providing assistance on tickets from across the Trust and following up to ensure issues are fully resolved.

• Conduct user training sessions and create user-friendly documentation.

• Deliver training on digital tools and resources across the Trust as part of remote trust-wide responsibilities.

• Collaborate with the IT team to enhance the quality of IT support.

• Undertake occasional travel between academies to provide on-site technical assistance where required.

• Support website maintenance and the integration of digital learning resources.

• Assist in delivering IT projects and the Trust’s digital strategy.

• Ensure compliance with GDPR, Health & Safety, and Trust policies.

About You

You’ll have:

• 5 GCSEs (including Maths and English, Grade C or above) or equivalent.

• Strong communication, organisational, and problem-solving skills.

• A strong desire to learn and develop technical knowledge

• A flexible, proactive attitude and a commitment to excellent customer service.

• A full UK driving licence and access to a vehicle (mileage reimbursed).

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Desirable:

• Experience in the education sector.

• Knowledge of Microsoft OS, Google, Apple OSx, and iOS systems.

• A proven track record in IT technical support.

• IT-related qualifications or Google Educator certifications (Level 1 or 2).

What We Offer

As part of Harbour Learning Trust, all staff have access to:

• Employee wellbeing and assistance programme.

• Professional development opportunities.

• Free on-site parking and cycle-to-work scheme.

What can we offer you in addition to the salary and holidays above?

• Be part of a dedicated team committed to achieving high standards
• A supportive, warm and welcoming ethos.
• A vibrant learning environment – for our children, community and staff.
• An experienced and supportive leadership team, who are committed to the wellbeing of all staff
• A wealth of professional support and development

At Harbour Learning Trust we invest extensively in outstanding training and development opportunities. We value our staff and the benefits we offer include:

• Local Government Pension Scheme;
• Employee Assistance Programme;
• Cycle to Work Scheme;
• A dedicated team committed to achieving high standards;
• A supportive, warm and welcoming ethos;
• A vibrant learning environment – for you and our children;
• An experienced and supportive leadership team, who are committed to the well-being of all staff;

For further information, please contact  hr@harbourlearningtrust.com

Harbour Learning Trust is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment.

All posts are subject to satisfactory background checks including references and enhanced DBS checks. In accordance with Keeping Children Safe in Education, the Trust carries out an online search as part of the due diligence on shortlisted candidates. References taken up upon interview.