Senior Lettings Assistant Key Holder role providing weekend cover, flexible hours, holiday cover, customer service and site security responsibilities.

Senior Lettings Assistant (Key Holder) – Weekend Cover

We are looking to appoint a Senior Lettings Assistant (Key Holder) to support academy lettings, providing weekend cover with flexibility to cover staff holidays and absences. Acting as the first point of contact for hirers, the successful candidate will be a confident, courteous and professional communicator, committed to delivering excellent customer service.

This role provides operational and customer-facing support, ensuring clients adhere to their hire agreements, facilities are maintained to a high standard, and the site is opened, secured and managed safely throughout each hiring period.

Key Responsibilities

• Act as first point of contact for hirers, providing a professional and welcoming service at all times.

• Open and secure the academy site before and after each hiring period, including setting alarms as required.

• Maintain accurate records by ensuring all hirers sign in and out correctly.

• Carry out regular CCTV checks to ensure facilities are used in accordance with academy policy and hire agreements.

• Undertake regular site walks during shifts to monitor safety, security and cleanliness.

• Ensure facilities are set up in line with hirers’ needs and agreements.

• Ensure all hired areas are left in a ready-for-business condition, including clearing rubbish and emptying bins at the end of shifts.

• Enhance customer satisfaction through positive, proactive and professional interaction.

• Support environmental sustainability by ensuring non-emergency lighting and powered equipment are switched off.

• Ensure all equipment is returned, stored securely, and all rooms and facilities are locked after use.

• Adhere to professional and staff codes of conduct at all times.

• Comply with Health & Safety legislation and academy procedures.

• Demonstrate full commitment to safeguarding policies and promoting the welfare of children and young people.

  
  

  How to Apply

  Your application should be completed after reading the job description and person specification. Please use the application form to demonstrate how your skills and experience meet the requirements of the role, and why you believe you would be a strong candidate.

  We are committed to attracting top talent to our inclusive Trust and welcome applications from all members of the community, regardless of race, religion, ethnicity, disability, gender reassignment, age, or sexual orientation.

  Please note that CVs will not be accepted.

  We review applications as they are received and reserve the right to interview suitable candidates at any stage of the recruitment process. Early applications are strongly encouraged.

  For all enquiries, please contact the UKAT Recruitment Coordinator.

   

  The University of Kent Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All successful applicants will be subject to child protection screening appropriate to the role, including checks with past employers and an enhanced Disclosure and Barring Service (DBS) check. As part of our safer recruitment practices, the Trust will also conduct a one-time online search for shortlisted candidates. This helps identify any publicly available information that may be relevant to the selection process. This search will be carried out by trained staff members, and no adverse judgement will be made for candidates with limited or no online footprint.