This is a key operational role overseeing the smooth running of lettings sessions, ensuring our facilities are safe, secure and welcoming for all users. You will supervise Duty Officers on shift and act as the main point of contact for hirers, ensuring consistently excellent customer service.

About HEART Academies Trust

HEART Academies Trust formed in 2017 and currently consists of one secondary school, Bedford Academy and five partner primary schools, Cauldwell School, Goldington Green Academy, Shackleton Primary, Shortstown Primary and Wilstead Primary.

We are a non-profit making charitable company sponsored by the Harpur Trust, one of the largest charities in the UK. With a proven track-record in education through their ownership and management of four Harpur Trust private schools in Bedford and as a sponsor of Bedford Academy since its creation in 2010, they are the perfect partner to support HEART Academies Trust as we grow.

HEART Academies Trust supports continuity of education within the community. Adopting a ‘stronger together’ approach and a commitment to positive collaboration enables each academy within the Trust to celebrate what they already do well whilst providing opportunities to ensure continued development and improvement across all academies within the Trust.

Why this role matters

All income generated through lettings is reinvested directly into our schools for the benefit of our students. This makes it vital that we:

• Deliver an outstanding experience for every hirer

• Encourage repeat bookings

• Maximise opportunities to grow community use

Key responsibilities

• Oversee community lettings sessions, ensuring safe, secure and efficient operation

• Supervise and support Community Lettings Duty Officers on shift

• Prepare and reset facilities for hire, including equipment and room layouts

• Deliver excellent customer service and act as the main point of contact for hirers

• Carry out site checks to ensure compliance with Terms & Conditions of Hire

• Maintain high standards of cleanliness, presentation and safety

• Open, close and secure buildings, including key-holder responsibilities

• Complete administrative tasks including dealing with enquiries, incident records and H&S checks

• Build positive relationships with local community groups and organisations

What we’re looking for

We are looking for someone who:

• Has experience in a customer-facing role and delivering high standards of service

• Can work independently and make sound decisions under pressure

• Has a strong awareness of health & safety and site security

• Communicates confidently with a wide range of people

• Is organised, reliable and takes pride in maintaining high standards

• Is flexible and able to work evenings and weekends

Experience in a school, leisure, or community lettings environment and previous supervisory experience would be advantageous, but not essential.

What we offer

As part of HEART Academies Trust, staff are valued and supported, allowing them to contribute fully to the wider school community. Our commitment to staff development and wellbeing is paramount.

·       Paid wellbeing day per year.

·       CPD pathways, career progression, secondment and shadowing opportunities.

·       £200 Refer a friend scheme, tech scheme and cycle to work scheme.

·       Employee assist programme.

·       Generous pension and a competitive salary.

·       Free gym, shower and parking facilities.

·       Free tea, coffee, breakfast and eye tests.

·       An exceptional ECT induction programme and support.

·       An open and collaborative working environment with an inclusive workplace

·       Regular training and development programmes and celebration of staff success.

·       Individual laptops for teaching staff.

·       An excellent catering provision.

·       A commitment to environmental sustainability.

1 week day evening shift between the hours of 17:00 and 22:30

2 weekend shifts Saturday & Sunday between the hours of 8:00 and 20:30