A111 Student Support and Call Advisor (Cheltenham Campus) at Gloucestershire College
6 Days Remaining
6 Days Remaining
About this Role
In this varied and rewarding role, you’ll deliver a professional and friendly service to students, visitors and staff, handling enquiries by phone, in person and online, and ensuring each query is accurately triaged to the right team. You’ll administer student financial support in line with funding regulations, maintain accurate records using college systems, and take ownership of key processes to ensure an efficient and high-quality service. Working closely with mentors, employment coaches and the mental health team, you’ll promote and signpost support services, assist with enrolment and open events, build strong relationships with academic departments, and contribute to the continuous improvement of Student Support, making a real difference to the student experience every day.
About You
- Demonstrable customer
service experience in an office environment.
- Experience of working in
a fast-changing environment.
- Experience of working
to tight deadlines.
- Knowledge and experience of Windows based software to include word processing and spread sheets.
- GCSE English and Maths grade A-C or equivalent.
To find out more information about our benefits and the role, please refer to the supporting documents below.
Please not we are unable to offer sponsorship for this role.
Key Words: Communication, Guidance, Coordinator
Related Documents
Contact Details
People Team
people@gloscol.ac.uk
Gloucestershire College
Open Data obtained from: Department for EducationGloucestershire
GL2 5JQ
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