IT Support Apprentice at The Woodlands School
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About this Role
IT Support Apprentice
Location: Admiral Drive, Hazeley, Milton Keynes, Buckinghamshire, MK8 0PU
Contract Type: Initially Fixed term for duration of apprenticeship
Contract Term: Full time, Term time only + INSET Days
Salary FTE: £25,989 Actual starting salary: £22,553
The Woodlands School is a specialist provision for children and young people with Autism and/or Social Communication Difficulties.
We require an IT Support Apprentice. Working hours for this position will be Monday – Thursday, 08:00 – 16:00 and Friday 08:00 – 15:30pm. This equates to 37 hours per week, term time plus inset days. The role holder will be mainly based at our Hazeley Campus; however, you must be able to travel between our 3 campuses across Milton Keynes to be able to carry out day-to-day tasks.
The successful applicant will support the school's IT function, ensuring the day-to-day smooth running of the school. During your apprenticeship you will be taking on the following key responsibilities:
Helpdesk & User Support
Respond promptly to IT queries via helpdesk, email, phone, and in person.
Triaging and resolving basic issues; escalate more complex ones to the IT Manager.
Provide occasional support at school events (evenings/out-of-hours).
Hardware & Software Maintenance
Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems.
Ensure timely installation of OS updates, anti-virus, and software patches.
Monitor asset inventory and manage records accurately.
Network & Infrastructure Support
Assist with basic network troubleshooting and maintenance tasks under supervision.
Support remote access and mobile device connectivity.
Documentation & Compliance
Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures.
Produce simple user guides and contribute to the ICT knowledge base.
Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies.
Training & Development
The Information Communication Technician L3 apprenticeship course will be provided by Babington College. This is predominantly delivered online, and one working day per week will be allocated to coursework.
Commit to off-the-job training (20% of working hours) toward apprenticeship standard with Babington College.
Attend regular reviews with assigned trainer and IT Manager if required.
This apprenticeship is expected to last approximately 18 months.
While we aim to support apprentices into further employment whenever possible, we cannot guarantee a role at the end of the apprenticeship. This would be dependent upon multiple factors at the time of completion.
For further details on this position and the apprenticeship, please see the attached information pack.
For all other queries email: lee.barber@twsmk.co.uk
Full application form to be completed; CVs are not acceptable.
All appointments are subject to a satisfactory, enhanced DBS disclosure. The Woodlands School is committed to safer recruitment and safeguarding.
All candidates must be suitable to work with vulnerable children and adults. This post is exempt from the Rehabilitation of Offenders Act 1974.
Closing Date: 9am on 27th April 2026
Start Date: 8am on 1st September 2026
Positions Available 1
Interview Date(s) 4th May 2026
Related Documents
Contact Details
Lee Barber
01908563885
lee.barber@twsmk.co.uk
The Woodlands School
Open Data obtained from: Department for EducationBuckinghamshire
MK8 0PU
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