Operational Hours:               

8.5 hours per week, Term time only, Saturdays 8am to 5pm (this includes a half an hour unpaid break) – Term time only. Additional hours available as overtime as and  when needed

We require a Lettings Operative with a professional outlook, to provide an effective, efficient and welcoming service for all clients using the facilities at Moseley School and Sixth Form. The role can be very fast paced at times and will require someone that can be effective in this environment.

The successful candidate will be capable of working within safe codes of conduct and implementing emergency requirements. You will need to hold a current valid Emergency First Aid certificate or be willing to gain this qualification. Experience of both customer service and operating a computer-based management system, such as Sports Booker would be desirable. The successful post-holder will be willing to work flexibly when required, however will be on a fixed rota of Saturday 8am - 5pm Term time only.

The Lettings Operative role will include the following duties and responsibilities:

• Building security
• Continuously walking the premises
• Providing a high-quality service for all customers
• Keeping classrooms clean and tidy
• Removing classroom and hall waste regularly
• Ensuring toilet facilities are kept to a high standard

Core Purpose:   

To supervise all customers using the School’s Facilities, ensuring the highest standards of customer service are always maintained

Ensure a safe and healthy environment is maintained for you, other staff and members of the public.

Ensure the site is safely opened and closed securely.

 Responsibilities: 

Customer Service & Service Provision

• Uphold and promote Customer Service Excellence
• In liaison with Community Sports Facilities Manager, deliver a range of programmes that meet the needs of the local community
• Ensure that high levels of cleanliness are always maintained and facilities are always well presented
• Ensure that the programme of activities meets the needs and aspirations of service users through the provision of a quality service
• Participate in reception duties to ensure a professional and efficient service is consistently delivered
• Support the planning, implementation and review of the service plan on an ongoing basis
• Safely set up and take down equipment as outlined in the facility normal operating procedure and safe systems of work. 

Health & Safety

• Ensure that Health & Safety responsibilities are met to ensure the safety of all service users and statutory regulations/requirements are fulfilled
• Ensure a safe and healthy environment is maintained for you, other staff and members of the public
• Identify and report faults/damage to equipment or the building fabric as appropriate
• Follow safe and correct practices with all equipment, both by you and service users, in compliance with relevant Health and Safety legislation and guidance
• Undertake all work in a safe manner and be responsible for your own health, safety and well-being
• Follow the normal operating procedure and emergency action plan at all times. 

Communication

• Liaising with service users and external partners as required
• Presenting a positive and professional image when conducting reception duties and whilst supporting all service users
• Ensure effective communication with colleagues
• Take a proactive approach when working with customers including greeting and assisting at the earliest opportunity. 

Other Responsibilities

• Assist with on call duties as appropriate
• Duties will be carried out during evenings and weekends, as required, as part of an agreed normal work pattern. Work patterns can be changed, with due notice, to satisfy the requirements of the service.
• General administrative duties including reception duties and maintaining updated records
• To become a First Aider and regularly attend staff training to keep skills up to date
• Attend meetings as required
• Participate in professional development opportunities, willingness to develop additional skills and expertise
• Keep up to date with current educational developments and legislation affecting your area of responsibility
• Contribute to school development through identified communication and consultation channels
• To respect the confidential nature of information relating to the school, students and customers
• Be aware of and support difference and ensure equal opportunities for all
• Contribute to the overall ethos/work/aims of the school
• Treat customers, students, parents and colleagues fairly, equitably and with dignity and respect
• Develop constructive relationships and communicate with other agencies/professionals
• Be aware of safeguarding and promoting the welfare of children and to report any concerns in accordance with the school’s safeguarding policy
• To comply with the school’s Health and Safety policy and statutory requirements
• To undertake any other duties not detailed above commensurate with the level of the post

We welcome visitors to the school. Please contact recruitment@moseley.bham.sch.uk if you have any questions about the role or School and would like to arrange a visit.

Please note we are also advertising for the role of Sports Centre Operative. If you would like to be considered for both of these roles, please indicate this on your application form and state the number of hours you can work.

Please note this advert may close when sufficient applications are received