Main Duties and Responsibilities:

• Work independently to provide day-to-day ICT support across all business sites

• Manage own workload through the allocation of calls via the helpdesk

• Providing first and second line ICT support to staff and students

• Maintenance of all ICT rooms and equipment

• Evaluate new and existing software

• Attend and contribute to ICT related meetings

• Assist in the development of recording systems for ICT usage

• Keeping the ICT software/hardware inventories up to date

• Providing technical support for staff presentations

• Be aware of and adhere to all relevant health and safety legislation associated with duties undertaken

• Commission, maintain, test and repair electronic/computer systems, associated peripherals and AV

    equipment ensuring this equipment complies with health & safety legislation

• Install and configure software

• To comply with school’s safeguarding procedures, including regular liaison with the designated child

   safeguarding person over any safeguarding issues or concerns

• To comply with school’s policies and procedures at all times

• Undertake other reasonable duties (with competence and experience) as requested, in accordance with

   the changing needs of the business

• Administrate Active Directory, Exchange, MIS system, IP Telephony and Office365

• Install new and upgraded software and hardware

• To monitor and manage reported faults and requests, including via the helpdesk

• Liaise with external support companies responsible for resolving faults and requests

• To assist in maintaining appropriate inventory and cataloguing systems

• To offer recommendations to the onsite IT System Manager on additional and better use of ICT resources

• Manage the Mobile Device Management systems

• Manage remote application and access systems for users

• Manage the print management software, multi-function devices and printers.