Based at Orion Eden Park

Orion Education is a values-led organisation, driven by a determination to create welcoming and open schools for the local community, where every person thrives, makes excellent progress, and succeeds. We are committed to improving outcomes and transforming lives, realising social mobility, and the transformative power of education. We value the difference in all of our schools while seeking to bring them together around a framework that delivers an enriching experience and a great education for the young people within our care.  

We want the very best for all of our young people. Our plan to ensure that we deliver great schools is underpinned by our shared values of trust, kindness, and endeavour. Our schools and our staff are collaborative and we seek to create consistency and quality throughout.   

Our leaders create improvement in schools that is robust and sustainable. We are as enthusiastic about developing and nurturing our staff, as we are about developing our young people. Our professional development programs and our approach to school improvement provide quality and rigor while creating a depth of experience and learning for our staff.  

About the role 

We are seeking a friendly, organised, and proactive individual to join our school community as an Admin Assistant/Receptionist. This vital front-facing role is at the heart of our daily operations, providing a warm welcome to students, staff, parents, and visitors while ensuring the smooth running of administrative tasks.

Key Responsibilities 

General administration

• ·         Assist with managing the school’s email inbox, ensuring the school meets its expected response times and emails are dealt with or forwarded to the relevant staff member as necessary and all communication is recorded on Arbor
• ·         Be a gatekeeper for enquiries by phone
• ·         Provide administrative support to staff as needed
• ·         Carry out filing, when needed. Support with maintaining the archive space
• ·         Keep records in accordance with the school’s record retention schedule and data protection law, ensuring information security and confidentiality at all times
• ·         Support with the organisation and running of school events
• ·         Support with displays around the building, ensuring they are professional and in line with school and Trust branding
• ·         Support staff onsite and parents with accessing and issues involving the parent payment systems (WisePay/ Arbor Pay/ Cunninghams)
• ·         Support with the administrative element of the Evolve trips system, supporting staff as required
• ·         Support with the FSM process, supporting parents with applications and supporting with the allocation of the half term vouchers
• ·         Support with cover in First aid as required

Written communication

• ·         Write and send email responses that are professional and uphold the school’s vision and values  
• ·         Support with the distribution of both online and offline communications (e.g. letters, newsletters, weekly bulletins etc.) to parents, staff and other stakeholders as directed by OM or Head’s PA
• ·         Support with the marketing and promoting of the school
• ·         Support with social media, and act as ambassadors across all relevant platforms
• ·         Support with the school website, ensuring it remains up to date and compliant
• ·         Act as Brand ambassadors for the school, ensuring that we are projecting both the school and Trust brand in anything that is shared and published

Reception

• ·         Cover main reception area when required
• ·         Provide outstanding front-line customer service to a parent's staff and visitors who attend Orion Eden Park
• ·         Providing a first point of contact for all incoming communication to ensure that they are dealt with in a timely and professional manner, presenting a positive image of the school that upholds the school’s values and ethos
• ·         Interact with all parents, carers, colleagues and visitors to the school, at all levels, with confidence, tact and professionalism
• ·         Ensure safeguarding procedures are followed for all visitors, including obtaining and recording documents and appropriately handling incoming calls and enquiries
• ·         Ensure that all communications are correctly logged and routed to their intended recipient, or an appropriate member of school staff, to ensure a quick and effective communication system.
• ·         Ensure that enquiries are dealt with efficiently, taking the initiative to identify and handle issues that arrive on behalf of the leadership team and others.

Student Reception

• ·         Monitor the pastoral/ behaviour email inbox, ensuring the school meets its expected response times and emails are dealt with or forwarded to the relevant staff member as necessary.
• ·         Be the gatekeeper for all parental enquiries by phone
• ·         Provide administrative support to pastoral staff as needed i.e. Attendance and Admissions
• ·         Act as the first point of contact for all students to the school
• ·         Control student access to the school site in line with the school’s safeguarding procedures
• ·         Support with the daily logging of students arriving late to school
• ·         Support with the attendance administration as required

·         Monitor the oncall email and relay the emails via radio to staff oncall

Reprographics

• ·         Carry out printing, photocopying, collating, stapling and binding when needed. Support with maintaining the operation of the printer and photocopier to ensure it is ready to use at all times, resolving any issues as necessary and liaising with engineers when needed
• ·         Monitor the reprographics email account and respond as necessary actioning any requests
• ·         Delivering work to faculties as required
• ·         Dealing with and disposing of confidential waste
• ·         Liaising with the OM regarding stock levels

• ·         Charging printing to the relevant departments using printing codes

*We reserve the right to this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application. 

We look forward to hearing from you.

Orion Education is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. All offers of employment are subject to an Enhanced DBS check and where applicable, a prohibition from teaching check will be completed for all applicants. Orion Education is fully committed to equality and to valuing diversity as an employer and a provider of education.