Job Title: Duty Officer

E-ACT West Walsall Academy | Strive for Excellence  

E-ACT West Walsall Academy, an 11-18 academy committed to enhancing the life chances of every student while inspiring them to achieve their full potential. Situated just eight miles from the vibrant city of Birmingham and six miles from the bustling town of Wolverhampton, our academy plays a pivotal role in the educational landscape of Walsall. 

At West Walsall Academy, we believe in the transformative power of education and are resolutely focused on providing an environment where students can flourish academically and personally. As part of the E-ACT family, we are united in our mission to deliver outstanding education that empowers students to strive for excellence. 

Take the next step in your career with E-ACT West Walsall Academy - where excellence is not just a goal; it's a commitment. 

Take a look: https://westwalsallacademy.e-act.org.uk   

Want to make a difference to young people?

Are you ready to embark on a rewarding journey within an educational community that values diversity, encourages collaboration, and celebrates excellence? 

We are looking for a bank of Duty Officers to play a key role in the delivery of exceptional service to the academies and the wider community. 

Key responsibilities:  

• To be responsible for all community bookings from enquiry to the end of the booking.
• To deal with customer enquiries or issues (face to face, email, or telephone)
• Be responsible for the security of internal premises and the immediate perimeter of the school building, calling for assistance where necessary.
• Inspection of all areas prior to use by the public. Ensure all areas are safe and warm, well-lit, and open access as per booking.
• To ensure academy policies are followed by all staff and customers.
• To act as a point of contact for all lettings.

Pay range: 

 SCP 2-4 £12.65 per hour - £13.04 per hour

Qualifications and Skills:  

• GCSE English and Maths
• Knowledge of cash handling
• Experience of working in an educational environment
• A good team member

What are we about?

Join a trust that is going places! 

At E-ACT, we believe every child deserves opportunity. Our ‘Opening Minds, Opening Doors’ strategy breaks down barriers and builds pathways to success; driven by purposeful leadership, collaboration, and innovation. We champion diversity, encourage a people-first culture, and ensure every voice is heard.

We are proud to lead system-wide change both locally and national - providing sector-wide support while transforming futures. Our achievements are recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, and also the TES Trust Leadership Award 2024. E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour, a testament to the impact of our people-first culture and relentless drive for excellence.

With 38 academies and over 25,000 pupils, our dedicated staff make excellence possible. We prioritise wellbeing, tackle workload, and continuously raise the bar. We don’t just educate, we inspire ambition and empower every child to thrive.

Want to be a part of something extraordinary? Find out more at www.e-act.org.uk   

Benefits: 

Financial and Lifestyle

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting. 

Professional Growth and Development

We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities. Teaching staff benefit from automatic TLR progression, a structured 9-point pay scale (M1 to UPS3), and full TLR payments for part-time colleagues fulfilling full responsibilities. 

Culture and Wellbeing

Our people-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success. 

Please look at our 'Work for Us' page and Recruitment Pack for more information. 

How to apply:

Please read the supporting documentation carefully before completing your application. 

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. 

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.