Salary: ALT Grade E( £22,105.48 - £22,999.12 Actual)
Contract: Permanent, 37 hours per week, Term Time Plus (38.4 Weeks)
Location: Cromwell Community College, Chatteris 

Cromwell Community College is seeking a compassionate and proactive Triage Officer to play a key role in delivering outstanding pastoral care for our pupils. This role focuses on supporting students’ emotional and academic well-being, working closely with the Pastoral Team to respond to issues and concerns as they arise.

Key Responsibilities

• Provide day-to-day support for pupils and communicate effectively with parents/carers.
• Facilitate restorative conversations and support positive behaviour for learning.
• Liaise with external agencies and coordinate referrals for vulnerable pupils (SEND, disadvantaged, CIC).
• Monitor behaviour trends and ensure effective interventions are in place.
• Safeguard pupils, recording bullying, homophobic, and racist incidents.
• Manage the Sending Room, including greeting pupils, setting work, and administering after-school detentions.
• Support whole-school events, transitions, and parental meetings where appropriate.
• Lead and train Pupil Support Officers and maintain accurate records of interventions.

About You

We are looking for someone who:

• Is compassionate, approachable, and confident in supporting young people.
• Can manage challenging situations calmly and professionally.
• Has excellent communication and organisational skills.
• Understands safeguarding responsibilities and pastoral care principles.

 Why Join Our Trust?

At Cromwell Community College, you will be part of a supportive team dedicated to ensuring every pupil achieves their potential. This is a rewarding role for someone who is passionate about pastoral care and making a real difference in the lives of young people. As part of the Active Learning Trust, you will gain access to:

• Vivup Benefit System
• Employee Assistance Programme
• Cycle to Work Scheme
• LGPS  Pensions 

 Our People-First Philosophy

At Active Learning Trust, Everyone is valued in their role, and we make sure that the right people have the right opportunities to find their purpose and progress within our Trust. Guided by our values of open dialogue, bold thinking and supportive teamwork, we put our staff's growth and wellbeing at the heart of everything we do – so that they can focus on making a real difference in our schools and our communities.

If you wish to discover more about this exciting opportunity , then please contact Vicki Walpole, HR & Recruitment Officer at vwalpole@cromwell.cambs.sch.uk.

 The Active Learning Trust is committed to safeguarding and promoting the welfare of all children and young people. We expect all staff to actively share this commitment. All adults working in our Trust in whatever capacity will be part of a thorough safer recruitment process. All appointments will be subject to pre-employment checks including the taking of satisfactory references and enhanced criminal record clearance in line with the need to create and maintain a safe culture.

 The Active Learning Trust reserves the right to interview and appoint prior to the advert closing date.  With this in mind, we encourage you to apply as soon as possible.

 To ensure we recruit and retain the best talent, all new employees recruited to the Active Learning Trust (leadership, teaching and support staff) will be subject to a 6 months’ probation period at the start of their employment. This policy aims to assess new employees' alignment with our culture, teaching standards, and student needs.  It is designed to foster success; with regular evaluations and support mechanisms in place, helping us to identify and nurture talent.

 We value diversity and welcome applications from all, including those with protected characteristics under the Equality Act. Flexible working will be considered for all roles deemed suitable.