Job Title: Academy Receptionist & Administrator

E-ACT Parkwood Academy | Ambition, Respect, Collaboration and Honesty 

At E-ACT Parkwood Academy we are committed to the core values of "Ambition, Respect, Collaboration and Honesty." We believe in the potential of every student to achieve greatness and succeed. 

At E-ACT Parkwood Academy, we set high standards and foster an environment that encourages belief in oneself, the drive to achieve one's goals, and the ultimate success that follows. 

Take the next step in your career with E-ACT Parkwood Academy, join us in shaping a future where every student believes in their potential, achieves their aspirations, and succeeds in life.  

Take a look: https://parkwoodacademy.e-act.org.uk  

Want to make a difference to young people?

Are you ready to embark on a rewarding journey within an educational community that values diversity, encourages collaboration, and celebrates excellence? 

 Key responsibilities: 

• Serve as the first point of contact for students, staff, parents and visitors, providing a warm and professional welcome.
• Manage the academy’s reception area, ensuring it is organised, safe and supportive of daily operations.
• Handle incoming calls, emails and enquiries efficiently, directing queries to the appropriate staff.
• Support a range of administrative tasks, including maintaining records, drafting correspondence and processing documentation.
• Coordinate meeting rooms, visitor passes and general front‑of‑house duties.
• Work collaboratively with colleagues to ensure smooth and effective academy operations. 

Pay range:  SCP4-6 - £22,150.90 - £22,858.04 - FTE: £25,185.00 - £25,989.00 - 8am to 4pm Mon-Thurs and Fri 8am to 3.30pm  - 37 hours over 39 weeks   

Qualifications and Skills: 

• GCSEs (or equivalent) in English and Maths are required for the role
• Strong communication skills, with the ability to handle routine telephone and face‑to‑face enquiries professionally.
• Excellent organisational skills, including maintaining accurate manual and computerised records and supporting administrative procedures.
• Ability to work calmly and effectively in a busy reception environment, managing multiple tasks such as mail distribution, visitor sign‑in and responding to enquiries.
• Professional, welcoming and proactive manner, ensuring a high‑quality reception experience for students, staff, parents and visitors.  

What are we about?

Join a trust that is going places! 

At E-ACT, we believe every child deserves opportunity. Our ‘Opening Minds, Opening Doors’ strategy breaks down barriers and builds pathways to success; driven by purposeful leadership, collaboration, and innovation. We champion diversity, encourage a people-first culture, and ensure every voice is heard.

We are proud to lead system-wide change both locally and national - providing sector-wide support while transforming futures. Our achievements are recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, and also the TES Trust Leadership Award 2024. E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour, a testament to the impact of our people-first culture and relentless drive for excellence.

With 38 academies and over 25,000 pupils, our dedicated staff make excellence possible. We prioritise wellbeing, tackle workload, and continuously raise the bar. We don’t just educate, we inspire ambition and empower every child to thrive.

Want to be a part of something extraordinary? Find out more at www.e-act.org.uk   

Benefits: 

Financial and Lifestyle

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting. 

Professional Growth and Development

We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities. Teaching staff benefit from automatic TLR progression, a structured 9-point pay scale (M1 to UPS3), and full TLR payments for part-time colleagues fulfilling full responsibilities. 

Culture and Wellbeing

Our people-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success. 

Please look at our 'Work for Us' page and Recruitment Pack for more information. 

How to apply:

Please read the supporting documentation carefully before completing your application. 

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. 

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.